Returns & Exchanges

At Jumiso, we want you to glow with confidence; if you are not completely satisfied with your purchase, you can return unopened products within 30 days of delivery. We are committed to ensuring your skincare journey is seamless and stress-free from start to finish.

1

Check Eligibility

Ensure your items are unused, in their original packaging, and were purchased directly from the Jumiso official store within the last 30 days.

2

Submit a Request

Contact our support team at [email protected] with your order number and photos of the products you wish to return to receive a Return Authorization.

3

Pack and Ship

Securely pack the items to prevent damage during transit and use the provided prepaid shipping label or your preferred carrier to send the package to our warehouse.

4

Receive Your Refund

Once our team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing